Warranty, Return & Refund Policy
Warranty, Return & Refund Policy
All products sold by Dayenight Performance are always inspected prior to sale to guarantee they are in good, serviceable, undamaged condition before being freighted to the customer. Any damaged goods claims must be made to the freight provider, not Dayenight Performance. If you receive a delivery that appears to be damaged, you must either refuse to sign for the delivery or sign the consignment note as “damaged goods”.
Any claims for missing parts must be made directly to Dayenight Performance within 10 days of purchase.
All goods and services sold by Dayenight Performance are guaranteed to match their advertised description, part number, quality and are fit for purpose. Manufacturer warranties will apply. If a good or service received does not meet our guarantee, we will attempt to put right the fault, deficiency or failure by providing a remedy.
Warranty will not apply to:
- Damage caused by incorrect application
- Damage caused by incorrect fitment or process during fitting
- Damage caused by incorrect handling
- Shipping Damage
- Any damage caused after leaving the store
Electrical goods are designed to replace or repair factory components and work as part of an original, fully functioning electrical system. Electronic components must be fitted and tested by a qualified auto electrician. Electrical goods are pre-tested by the manufacturer.
Warranty will not apply when the supplied electrical components have been used in an otherwise modified or faulty electrical system which results in damage to the components.
All electrical warranty claims must include a qualified auto electrician’s report.
If the buyer believes a factory defect exists, the buyer must contact Dayenight Performance via phone on 0474 278 854(local) or +61 474 278 854(International), via email firstname.lastname@example.org or in store at 9/64 Drummond Street, South Windsor, NSW, 2756, Australia. When contacting via phone or email, photographs of the defective item must be supplied along with any reports required. If visiting the store to make a claim, the defective item and required report must be provided at the time of the claim.
Where a manufacturer’s defect is determined, Dayenight Performance reserves the right to repair, replace or refund at their discretion.
Some manufacturers’ warranties may require the goods be returned with freight prepaid by the buyer directly to the manufacturer.
Dayenight Performance is not required to provide a refund, credit or exchange when:
- No proof of purchase (original invoice) is provided
- The damage or fault of the product is caused by the customer
- The customer makes an incorrect selection or changes their mind
- The customer was informed of any such defect before purchase
- As an act of goodwill we may accept an item back for credit if the goods are still in their original, unopened packaging and able to be resold as new. In which case, a restocking fee of 20% of the item’s value will apply.
We do not accept returns because you change your mind or order the wrong colour, size or feature.
Returns will not be accepted outside of the 21 days from purchase timeframe.
Returns will be accepted where legal requirements exist and the item is found to have a manufacturing defect, except where the item description clearly states the defect and the item is sold as a ‘second’.
Claims relating to shipping damage must be made to the freight provider. It is the receiver’s responsibility to either ensure the shipping consignment is marked as ‘damaged’ or DO NOT sign for or accept the delivery.
Any refund based on a manufacturer’s warranty will only be processed after the manufacturer’s confirmation of acceptance of claim. Return of manufacturers’ warranted items is at the discretion of the manufacturer.
Refunds for non-warranty issues will only be processed after the goods are returned in original packaging and undamaged.
Return shipping costs are the responsibility of the customer.